Hi. Carol,
Yes it was us you spoke to, it was very nice meeting you too, glad you enjoyed your stay in "PARADISE" hope to see you again next year, (we're already booked, first 2 weeks in July)
Did you try my recomendation i.e. having a meal at MEDUSA?
As for your problems with the wheelchair we have had the same problem, trying to recover it can be a nightmare, sometimes taking up to 2 hours to find it, but what we do is to have a word with the cabin crew on the plane and ask them to get it unloaded and given to the ground staff who get you of the plane, that way you have it straight away and no waiting around.
Hope this has been of some help to you.
All the best
John & Zell