Kosmar

[Noopsy]

... we are all Plakiasites here ...
george g...

The collective noun for users of this forum is 'Plakforms' George.  

...and we are that because we are such Plakophiles!

[compage]

[jenny]

Well as long as no-one calls us by (what I suppose would be) the generic term, Cretins, we'll be OK

[Noopsy]

The Concise Oxford Dictionary defines a cretin as "Deformed idiot of a kind found esp. in Alpine valleys."   We're definitely safe there, jenny.

[George]

Unless of course they live... in an Alpine Valley  

george g...

[George]

Hi All

Is anyone else having trouble getting their tickets etc from Kosmar, or is this problem localised to this area?
Just been chatting to someone who is going to Stalis on Sunday and they were told that they would have to pick their tickets up at the airport. Their flight is 05.30am with XL so it's going to be a bit tight, they know others in the same predicament.

george g...

[Chas]

Kosmar have had a "bad reputation" for ticket delivery for a few years.

The old excuse was that they had to wait on XL Airways issuing them before they could forward them.

However, when XL bought out Kosmar (last year), things were supposed to improve ..... and did .... in some cases.

Earlier this year. Kosmar/XL introduced a new IT ticketing system with the usual results for new IT systems and had to go back to the old manual system - think yourself lucky if the tickets arrive within 7 days of departure!

Right now, the IT system is back and working - we got our tickets, for next week, last week .... Wow! that's twice as good :'(

If there is a late-booking - less than 14 days to departure - it is "normal" to have to collect at airport.  Rules can vary with airport but I would say join the check-in queue and have some ID (like your passport   ) and ask the check-in agent to sort it.

[George]

Kosmar have had a "bad reputation" for ticket delivery for a few years.

The old excuse was that they had to wait on XL Airways issuing them before they could forward them.

However, when XL bought out Kosmar (last year), things were supposed to improve ..... and did .... in some cases.

Earlier this year. Kosmar/XL introduced a new IT ticketing system with the usual results for new IT systems and had to go back to the old manual system - think yourself lucky if the tickets arrive within 7 days of departure!

Right now, the IT system is back and working - we got our tickets, for next week, last week .... Wow! that's twice as good :'(

If there is a late-booking - less than 14 days to departure - it is "normal" to have to collect at airport.  Rules can vary with airport but I would say join the check-in queue and have some ID (like your passport   ) and ask the check-in agent to sort it.

I got my tickets direct from XL, 4 weeks before departure, so who does one blame for the delays  

george g...