Because of the bad publicity surrounding Ryanair we were very wary about booking our first flights with them this year but apart from their app (had to phone one son in UK to check information) the whole experience was problem free. The on board service was good, leg room excellent and arrival times ok & above all amazingly cheap.
Interestingly The Mail-online carries the following story today,
“Ryanair has been named one of the worst brands in the world by customers.
Despite recent efforts to transform its reputation, the budget airline was one of the worst-performing brands overall in Siegel+Gale's 2014 simplicity index.
In a survey of over 12,000 customers in eight countries, Ryanair was named the second worst-ranked brand, based on ease of customer use of a company's products, services, interactions and communications.
Primary customer complaints against the airline were Ryanair's badly designed website and poor customer service that 'leaves the onus on the customer.'
The airline's app was also named a major cause for headaches, with many having difficulty in downloading mobile boarding passes.”
Ryanair CEO Michael O'Leary hit back at the survey, telling MailOnline Travel that the airline's rising passenger traffic and profits indicate otherwise.
He said: ‘If we’re the worst performing brand in the world why are we the biggest international airline in the world? Why are we the most profitable airline?’
He makes an interesting point.
