We used Smart Holidays in 2000 and in 2001, and were absolutely delighted with all aspects of their service. They have a wide range of accommodation, all of it carefully selected apparently. We stayed in Plakias, Kamilari and Chorafakia near Chania. Both times we chose to book a taxi transfer from Heraklion to Plakias, and found the drivers reliable, friendly and it came at a fair price. We also used them to hire cars. They really mean what they say about catering for the independent traveller. Erna and Sylvia are friendly and will give very good advice if asked, which comes from what seems an enormous amount of experience with Crete and Cretan life. I can't recommend them highly enough!