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Plakias => Holiday Companies => Topic started by: roger on August 01, 2006, 01:11:55 PM

Title: Olympic Holidays
Post by: roger on August 01, 2006, 01:11:55 PM
In skim reading some contributions on the conference , I am horrified to hear some stories about Olympic - a company I have had problems with before - which stem from the lack of a rep in Plakias , including people arriving in the middle of the night , as I shall , and not being able to find their room with no one to refer to . Can someone reassure me that it is not that bad - and what to do if I cannot find my room !
 roger
Title: Olympic Holidays
Post by: Mike G on August 01, 2006, 01:57:54 PM
Quote from: roger
In skim reading some contributions on the conference , I am horrified to hear some stories about Olympic - a company I have had problems with before - which stem from the lack of a rep in Plakias , including people arriving in the middle of the night , as I shall , and not being able to find their room with no one to refer to . Can someone reassure me that it is not that bad - and what to do if I cannot find my room !
 roger
We had no problems in May with Olympic and the transfers were fine. I was under the impression that Morven, the Olympic rep, is resident in Plakias. If not then very close. Maybe someone else knows (and please don't anyone get George going again- Posh Harribobs please note).

Mike
Title: Olympic Holidays
Post by: harribobs on August 01, 2006, 02:25:07 PM
Quote from: Mike G
(and please don't anyone get George going again- ).

Mike


morven seems to be doing a good job on that herself    

 


and on topic, i'm pretty sure she's based in Plak, she always seems to be around  ( if not,.... we all know where the kosmar rep lives     )
Title: Olympic Holidays
Post by: roger on August 01, 2006, 03:02:30 PM
Quote from: harribobs
Quote from: Mike G
(and please don't anyone get George going again- ).

Mike


morven seems to be doing a good job on that herself    

 


and on topic, i'm pretty sure she's based in Plak, she always seems to be around  ( if not,.... we all know where the kosmar rep lives     )

Many thanks to both for reassurance on this
Yes I know where the Kosmar rep lives but when I arrive  probably about 6 30 or 7 am - flight lands at 3 45 am I think =- she will probably be in the land of nod and not thank me for turning up on her doorstep .
roger
Title: Olympic Holidays
Post by: George on August 01, 2006, 03:07:09 PM
Quote from: harribobs
Quote from: Mike G
(and please don't anyone get George going again- ).

Mike


morven seems to be doing a good job on that herself    

 


and on topic, i'm pretty sure she's based in Plak, she always seems to be around  ( if not,.... we all know where the kosmar rep lives     )


Here we go...!! Countdown...          

george g...
Title: Olympic Holidays
Post by: Ali & Dave on August 01, 2006, 07:19:06 PM
Mike

Whilst I would love to help please don't wake me up when you arrive  

Whilst Morven is based in Rethymno, there is someone based down here who assists with 'see-ins' as we call them in the trade.  And hopefully on most occasions someone should be there to meet people.

Ali
Title: Olympic Holidays
Post by: paxmere on August 01, 2006, 09:40:43 PM
Roger, I hope that you have a better experience with Olympic than we did last year. First we were not informed of the three hour plus transfer. then when we arrived we were told our room number at Kostas-Chrysoulla Studios, we were then left alone... the rep scarpered.
Upon opening the bedroom door with the key we were given.. we found another couple inside!!  I won't go into the following details of the long and sorry tale. We made an official complaint via Morven at the time and a few hours were spent filling in forms with her. Upon return to the UK we wrote a two page long letter to Olyimpic detailing the faults and problems of the holiday. The result ? ..... nothing... just a letter from them denying any responsability. We could not put ourselves through the hassle of pursuing the case further.
This year we made all of the arrangements ourselves, saved some money and had a flawless holiday... good luck with Olympic... we shall not use them again. Customer service is not their speciality.
Title: Olympic Holidays
Post by: sheryl on August 01, 2006, 10:20:08 PM
sorry if i worried you
there isn't a problem with olympic or morvan, although she does stay in rethymno
there will be a rep to meet you at the airport, and one to put you on a bus or taxi - if you are left on your own you will have all the details you need to get you to your room and the reps will be there the next day for your welcoming meeting and to answer any questions.
you will not be kick out in the middle of plakias and expected to find your room.......the couple i refered to in a recent post only looked at the first bit of the accomodation which was costas chrysoulla and never told the taxi driver it was the zorbas apartments
i have never had a problem with olympic but can understand how it goes wrong sometimes

as for wakening up ali..........just check the beach bar  eh ali - or am i a bad influence???
Title: Olympic Holidays
Post by: George on August 02, 2006, 01:38:40 PM
Quote from: Ali & Dave
Mike

Whilst I would love to help please don't wake me up when you arrive  

Whilst Morven is based in Rethymno, there is someone based down here who assists with 'see-ins' as we call them in the trade.  And hopefully on most occasions someone should be there to meet people.

Ali

The Olympic bus dropped us off at the car park last year, and one of the guys from Monza took us and the luggage to the appartment/s, in the back of a truck!

My biggest gripe last year was not only the 3 hour 45 minute transfer time but the fact that there was not an Olympic rep on the bus from Rethymnon to Plakias.
I am not an afficiado of HS but I tried to explain the possible problems that might occur if there was a problem of some kind.
I won't go into some of the gory scenarios that I put forward, but Customer Services never answered any of them directly, only with the usual negative diplomacy.
The best answer I got was that, at that time of year (August/September) their 'staff are very busy', which gave me the impression that the customer always comes second.

I wrote five letters and they were all polite and I got replies to all, makes me wonder why I bothered.

Theres always this year  

george g...
Title: Olympic Holidays
Post by: Mike G on August 02, 2006, 01:53:03 PM
Quote from: George
My biggest gripe last year was not only the 3 hour 45 minute transfer time but the fact that there was not an Olympic rep on the bus from Rethymnon to Plakias.
I am not an afficiado of HS but I tried to explain the possible problems that might occur if there was a problem of some kind.
I won't go into some of the gory scenarios that I put forward, but Customer Services never answered any of them directly, only with the usual negative diplomacy.
The best answer I got was that, at that time of year (August/September) their 'staff are very busy', which gave me the impression that the customer always comes second.

I wrote five letters and they were all polite and I got replies to all, makes me wonder why I bothered.

Theres always this year  

george g...
George,

There wasn't an Olympic rep. for this leg of the journey for us either this year. Morven met us off the coach. However, this was a day flight so it may not always apply to night ones. Indeed, on our first night I hadn't locked our door and a couple of women came into our room in the middle of the night, looking for their room. There obviously wasn't anyone to meet them.

Mike

Quote from: paxmere
Roger, I hope that you have a better experience with Olympic than we did last year. First we were not informed of the three hour plus transfer. then when we arrived we were told our room number at Kostas-Chrysoulla Studios, we were then left alone... the rep scarpered.
Upon opening the bedroom door with the key we were given.. we found another couple inside!!  I won't go into the following details of the long and sorry tale. We made an official complaint via Morven at the time and a few hours were spent filling in forms with her. Upon return to the UK we wrote a two page long letter to Olyimpic detailing the faults and problems of the holiday. The result ? ..... nothing... just a letter from them denying any responsability. We could not put ourselves through the hassle of pursuing the case further.
This year we made all of the arrangements ourselves, saved some money and had a flawless holiday... good luck with Olympic... we shall not use them again. Customer service is not their speciality.
Hello Paxmere,

If you don't mind sharing the info I would love to know how you bettered Olympic's prices by booking independently.

Mike
Title: Olympic Holidays
Post by: George on August 02, 2006, 01:59:52 PM
Hi Mike
I always do day flights!

george g...
Title: Olympic Holidays
Post by: roger on August 02, 2006, 03:04:12 PM
I am getting a very mixed picture = some of these accounts worry me whilst others are reassuring . Given transfer times and since my flight lands about 3 45 am , it will probably be daylight by the time I arrive so at least the possibility of someone around if there are problems - though i am not surre what I woudl do if I found someone already in my room !
 Certainly if I get the sort of problems some people have had and given my previous experience of Olympic , i will persist and after 2 letters if no satisfaction , i will go to ABTA - but here is hoping i do not have to
 As for prices I certinly cannot complain - a week ago I was offered £405 , and that is for 2 weeks mostly in august and with single supplement , but i have ended up paying £340 which seems incredible since the normal full price is about £570 for a single
 If all else fails i will go and see Dionysos in the Livicon - he opens quite early
 roger
Title: Olympic Holidays
Post by: John R on August 02, 2006, 03:09:37 PM
Quote from: Mike G
There wasn't an Olympic rep. for this leg of the journey for us either this year. Morven met us off the coach. However, this was a day flight so it may not always apply to night ones. Indeed, on our first night I hadn't locked our door and a couple of women came into our room in the middle of the night, looking for their room. There obviously wasn't anyone to meet them.

Mike

This scenario is not entirely new. Until last year when we went independent we always went with First Choice - with whom we had virtually no complaint - other than them abandoning Plakias.. We were usually bussed to Rethymnon and then taken on to Plakias either via taxi or bus. The rep on the trip to Rethimnon gave us our room numbers and a plan of the accommodation (always Stella Pension in our case). There was never a rep with us on the way to Plakias even though there was always a First Choice rep living at Plakias. I think on arrival at Plakias we may once have been met by the rep but it was not the norm The Taxi drivers took us to the accommodation and we relied on the plan or our prior knowledge to find the room. Once when we came on a bus, Yanni was there to meet us and he took our luggage on his pickup while we walked the short distance to Stella. I noted however that other people going to other accommodations were looking lost and we had to direct them. We thought this was the norm and got to never expect a rep on the Rethymnon to Plakias leg on the Journey.

John R
Title: Olympic Holidays
Post by: roger on August 02, 2006, 03:20:45 PM
[

This scenario is not entirely new. Until last year when we went independent we always went with First Choice - with whom we had virtually no complaint - other than them abandoning Plakias.. We were usually bussed to Rethymnon and then taken on to Plakias either via taxi or bus. The rep on the trip to Rethimnon gave us our room numbers and a plan of the accommodation (always Stella Pension in our case). There was never a rep with us on the way to Plakias even though there was always a First Choice rep living at Plakias. I think on arrival at Plakias we may once have been met by the rep but it was not the norm The Taxi drivers took us to the accommodation and we relied on the plan or our prior knowledge to find the room. Once when we came on a bus, Yanni was there to meet us and he took our luggage on his pickup while we walked the short distance to Stella. I noted however that other people going to other accommodations were looking lost and we had to direct them. We thought this was the norm and got to never expect a rep on the Rethymnon to Plakias leg on the Journey.

John R
[/quote]

My experience with first choice - and i travelled with them regularly and also found them excellent - was quite different . I dont think I ever had to find my accomodation . A rep usually met the coach when we got to Plakias and took people to rooms . However I have almost always travelled overnight - perhaps they made more of an effort then but i thought that was the norm
 I have usually had direct transport to Plakias but occasionally changed at Rethymonon but often changed there on the way back to the airport
 roger
Title: Olympic Holidays
Post by: John R on August 02, 2006, 04:16:11 PM
Quote from: roger
My experience with first choice - and i travelled with them regularly and also found them excellent - was quite different . I dont think I ever had to find my accomodation . A rep usually met the coach when we got to Plakias and took people to rooms . However I have almost always travelled overnight - perhaps they made more of an effort then but i thought that was the norm
 I have usually had direct transport to Plakias but occasionally changed at Rethymonon but often changed there on the way back to the airport
 roger

It might have been a seasonal thing. We also travelled overnight but late in the season - and on a flight from Newcastle with very few people - perhaps only 4 - going to Plakias. Usually it was by Taxi (from Rethymnon) and the driver knew where to drop us - which seemed an adequate arrangement to us. It was rare to have a bus on that leg of the journey and on that one occasion I remember we were all dumped in the Centre of Plakias and we were met by our Hotel owner - more than satisfactory for us but others were not met off the bus.

John R
Title: Olympic Holidays
Post by: George on August 02, 2006, 04:24:14 PM
There was an Olympic rep on the bus in 2004, nice guy can't remember his name but was very popular, and he was based in Plakias at the Anna.
So is this all just a cost reduction???

george g...

Went back thro' the forum and found good ol' GARY
Title: Olympic Holidays
Post by: Mike G on August 03, 2006, 09:56:06 AM
Roger,

I would advise asking the rep. at the airport or on the transfer whether you will be accompanied to your accommodation and if not how you will find it, etc.

On 2 consecutive Manos holidays I was given a taxi transfer and the taxi driver was not familiar with the resort and took a long time to find the accommodation. That coped with, they were excellent holdays.

I am pretty sure you will be fine. We have been to Kostas Chrysoulla twice and were very happy with it. However, if you don't know where it is it could be difficult to find in the early hours.

Enjoy yourself.

Mike
Title: Olympic Holidays
Post by: roger on August 03, 2006, 12:30:35 PM
Quote from: Mike G
Roger,

I would advise asking the rep. at the airport or on the transfer whether you will be accompanied to your accommodation and if not how you will find it, etc.

On 2 consecutive Manos holidays I was given a taxi transfer and the taxi driver was not familiar with the resort and took a long time to find the accommodation. That coped with, they were excellent holdays.

I am pretty sure you will be fine. We have been to Kostas Chrysoulla twice and were very happy with it. However, if you don't know where it is it could be difficult to find in the early hours.

Enjoy yourself.

Mike

many thanks Mike - that is good advice - and / or the rep on the bus to Rethymnon as the rep at the airport might not know
 I have stayed at Costas Chrysoullas before so have a vaue idea where it is but not for many years. My memory is that there is other accomodation right on top of it so not altogether clear where Chrysooulas stops and other places start - certainly I remember overlooking another swimming pool . But it is not so much a question of finding Chrysoulas but of finding the right room and what to do if any problems - ie no key in the door , someone else in the room etc.
some people have mentioned transfer times of about 2 3/4 h ours - is that from the time the coach sets off from the airport or from arrival ? And do they have a coach for each flight or serve a batch of flights - so you might have to wait for another flight to come in and clear ? There are 19 flights altrogether on tuesdays in the Olympic brochure , five of the overnight . I am flying from Luton which is , i think, the fourht of the five flights in terms of departure time - only Glasgow is later
 roger
Title: Olympic Holidays
Post by: Mike G on August 03, 2006, 03:27:17 PM
Quote from: roger
many thanks Mike - that is good advice - and / or the rep on the bus to Rethymnon as the rep at the airport might not know
 I have stayed at Costas Chrysoullas before so have a vaue idea where it is but not for many years. My memory is that there is other accomodation right on top of it so not altogether clear where Chrysooulas stops and other places start - certainly I remember overlooking another swimming pool . But it is not so much a question of finding Chrysoulas but of finding the right room and what to do if any problems - ie no key in the door , someone else in the room etc.
some people have mentioned transfer times of about 2 3/4 h ours - is that from the time the coach sets off from the airport or from arrival ? And do they have a coach for each flight or serve a batch of flights - so you might have to wait for another flight to come in and clear ? There are 19 flights altrogether on tuesdays in the Olympic brochure , five of the overnight . I am flying from Luton which is , i think, the fourht of the five flights in terms of departure time - only Glasgow is later
 roger
Roger,

Kostas Chrysoulla has changed a lot over the years (got larger) so I wouldn't rely on your memory. It is in at least 4 main blocks, plus the rooms by the pool and Zorbas where Harribobs stayed. It is up a little alley off the main seafront. Maybe Compage or Harribobs, both of whom seem to have many photos of Plakias, have one which will help.

In May, it took 1 hour from touchdown to the coach leaving and 2 and a half hours approx to arrive at KC. I was on a Gatwick flight so I think (but can't be sure) we didn't wait for another flight to arrive.

Mike
Title: Olympic Holidays
Post by: sheryl on August 03, 2006, 03:36:14 PM
from landing up until we got to plakias was about three - three and a half hours. that included waiting for our suitcases and time spent waiting on the bus.  that was on a split transfer - bus to rethymno and taxi to plakias....there is only 1 time i remember having to wait for another flight to arrive and thats been over 20years.  i think at that time in the morning the chances of having a taxi transfer are quite high and should cut the transfer time to about 2hrs.  most of the time on the longer transfers are taken up by the bus having to stop at alot of hotels in bali and rethymno before it eventually heads down to plakias - i know it drives me nuts now but in the first few years ( and in daylight ) i quite liked seeing other resorts and accomodation on the way down and would compare it to plakias
Title: Olympic Holidays
Post by: George on August 03, 2006, 03:50:03 PM
In May, it took 1 hour from touchdown to the coach leaving and 2 and a half hours approx to arrive at KC. I was on a Gatwick flight so I think (but can't be sure) we didn't wait for another flight to arrive.

Mike
[/quote]

Last year I think we had to wait for Manchester and Glasgow, so it was some time before we set off from the airport. The fact that we made numerous drops in and around Rethymnon and Bali counted for the 3 hour 45 min overall transfer.  
It was exactly 1 hour from Rethymnon to Plakias.  

Hope I'm not worrying you too much Roger!!  
I've seen a couple of transfer times from this year and they've been pretty good so far.  

george g...
Title: Olympic Holidays
Post by: roger on August 03, 2006, 03:59:20 PM
Kostas Chrysoulla has changed a lot over the years (got larger) so I wouldn't rely on your memory. It is in at least 4 main blocks, plus the rooms by the pool and Zorbas where Harribobs stayed. It is up a little alley off the main seafront. Maybe Compage or Harribobs, both of whom seem to have many photos of Plakias, have one which will help.

In May, it took 1 hour from touchdown to the coach leaving and 2 and a half hours approx to arrive at KC. I was on a Gatwick flight so I think (but can't be sure) we didn't wait for another flight to arrive.

Mike
[/quote]

Many thanks Mike - I certainly would not rely on my memory  especially when I will be dog tired from the long overnight journey . I very much hope that there is someone to guide me to the accomodation .
 I cannot place Zorbas but it may be where the other pool is - across the lane from Chrysoulla.
 i also remember the rep who sadly died a few yers ago and was married to a local taxi driver who lives very nearby
roger

Quote from: sherylhume1
from landing up until we got to plakias was about three - three and a half hours. that included waiting for our suitcases and time spent waiting on the bus.  that was on a split transfer - bus to rethymno and taxi to plakias....there is only 1 time i remember having to wait for another flight to arrive and thats been over 20years.  i think at that time in the morning the chances of having a taxi transfer are quite high and should cut the transfer time to about 2hrs.  most of the time on the longer transfers are taken up by the bus having to stop at alot of hotels in bali and rethymno before it eventually heads down to plakias - i know it drives me nuts now but in the first few years ( and in daylight ) i quite liked seeing other resorts and accomodation on the way down and would compare it to plakias
I certainly have no wish to circumnavigate Rethyonon which i have done many times . Only good thing about that is that it makes me realise how lucky I am to be staying in Plakias- i cannot wait to get out of Rethymon. And yes it is that which prolongs the transfer time - i think I have done it in about 1 1/2 hours in a taxi though the driving was maniacal . The other thing which occurs to me is that flights from Luton to Iraklion are quite rare , so it is possible that the passengers will be split between a lot of operators so with fewer Olympic customers , there might be an increased chance of a taxi - but then a decreased chance of a rep on arrival .
 Ali - what time do you open in the morning ! but you will be on kosmar duty yourself presumably ?
 roger
 roger
Title: Olympic Holidays
Post by: George on August 03, 2006, 04:02:54 PM
'i quite liked seeing other resorts and accomodation on the way down and would compare it to plakias'

Hi Sheryl

I must admit the journey thro' Platinas and the Rethymnon suburbs really make me feel lucky that I have found Plakias and I really do quite enjoy the trip.
Admittedly I always get an early morning flight so at least I get to see it in daylight.

george g...
Title: Olympic Holidays
Post by: sheryl on August 03, 2006, 04:52:43 PM
I dont know if this helps anybody, but i tried??????????
Title: Olympic Holidays
Post by: sheryl on August 03, 2006, 05:39:34 PM
i hope i've got this right,even though the spelling is a bit dodgy - if i've missed something tell me and i'll change it
Title: Olympic Holidays
Post by: roger on August 03, 2006, 06:21:56 PM
Quote from: sherylhume1
i hope i've got this right,even though the spelling is a bit dodgy - if i've missed something tell me and i'll change it

Terrific - many thanks .
I think though that i should be able to find Chryssoula - finding my room is more likely to be a problem
roger
Title: Olympic Holidays
Post by: harribobs on August 04, 2006, 10:15:51 AM
here's another map to get you there
Title: Olympic Holidays
Post by: Ali & Dave on August 05, 2006, 11:50:58 AM
Roger, we open the shop 8.30ish which unfortunately isn't really much help as I think you'll find staff in the K.C. pool bar by then.  I hope all goes well for you.

And dispite misleading information from Sheryl   I don't usually hang out in the beach bar until all hours of the morning!! Yes. Sheryl it was your bad influence!! Only been there twice this year and both times were with you.  Good fun though.

Ali
Title: Olympic Holidays
Post by: sheryl on August 05, 2006, 09:02:16 PM
sorry ali   - just having a laugh- i'm sure you'll get out and about before the end of the season
Title: Olympic Holidays
Post by: roger on August 14, 2006, 03:34:11 PM
[quote name='Ali & Dave' date='Aug 5 2006, 11:50 AM' post='7013']
Roger, we open the shop 8.30ish which unfortunately isn't really much help as I think you'll find staff in the K.C. pool bar by then.  I hope all goes well for you.

Thanks Ali . The only staff I remember seeing in the pool area at that time was the chap who cleaned it out - and he could not speak any English I dont think . so especially with dlight delays possible , you never know , i might pitch up on your doorstep just as you are opening !
 roger
Title: Olympic Holidays
Post by: George on October 04, 2006, 03:40:53 PM
Olympic Report 2006
I cannot fault the operation this year!  
1. Check in at the Gatwick was very quick I asked the Monarch rep with the clipboard what desk for my flght and got sent straight to an empty one and got checked in without any queing.
2. 09.00am Flight took off 15 mins late, for an airline to me that's pretty much on time. Perfect flight, didnt even feel like we were moving it was so smooth, and it was nice to see the cabin crew lightening up a bit instead of being so starchy. 3 hr 30mins as estimated
3. Last one on the bus to the arrivals area, so first one up the steps to passport control. Straight through to baggage reclaim, and about 15-20min wait for bag.
4. The Olympic reps were in their usual position and got sent to the usual spot at the end of the huts. Got a seat right at the front of the bus behind the Georgious the driver.
5. Bus left within an hour of touchdown.
6. Two drops and a TWO HOUR transfer to Plakias. That's a record in my book!!  
7. Total travelling time from take off to entering the apartment = 6 hours 30 minutes.
8. My mate Morven gave me the room I had asked for on the order form in the special request section.

Excluding anyone on the same trip can you beat that??  

Only one gripe that didnt affect me at all, but obviously concerned any newbies in town was that there wasn't a rep on the bus again, and we were all given written directions to our apartments, because there was no one to meet the bus in Plakias.

Congrats to Olympic, it couln't have been any better  

And I will eventually write to my pen pal from last year and let her know, and have a gripe about the reps not being on the bus.  

Did I have a lucky year or did anyone else have that kind of trip or otherwise.

george g...
Title: Olympic Holidays
Post by: jenny on October 11, 2006, 11:29:43 PM
Excluding anyone on the same trip can you beat that??  

Yes!

We arrived from B'ham on 03 Oct, took off exactly on time, arrived about 25 mins early.  Minibus from Airport, one drop-off in Rethymnon, total transfer 2hrs 15 mins.  Dropped off at Alianthos Beach then straight up to the Souvlaki house, bus driver then took us to Kostas Chryssolou on foot. From then he took the last passenger up to Dora.

We were actually in Zorbas so had to walk back but after the free pint of Mythos in the KC bar it didn't seem half so far!

When we left we had to walk along to Monza travel, I wasn't too impressed with that, but got on minibus with another couple who had had to come from Dora, just as it started to absolutely heave down with rain.  We picked up an elderly couple from the Alianthos, I was very impressed with the driver who manoevred the minibus as close as he could possibly get to the door and helped the chap (who walked with a stick) down the steps and into the bus, it was quite a big step up for him.  He took us nearly as far as the main rd where we transferred to a big coach.  We had a couple of pick-ups in Rethymnon again, total journey to the airport again 2hrs 15 mins.

The airport chaos (which I had been absolutely dreading*) was actually very well-organised by the Olympic Reps, we easily found seats in the departure lounge and we took off half an hour early, making up another 20 mins en route and landed at B'ham 50 mins ahead of time.

All in all we had very pleasant journeys in both directions although I do have one small criticism (Monarch not Olympic) - as we are both still awaiting our breakfast from the outbound flight!  I was a bit annoyed at the time, as I am diabetic and it could have been absolutely critical (as it happens it wasn't, but they weren't to know that - I never identify myself as such, as the 'diabetic' meals airlines serve are catered towards people on strict diets - which I am not!)

Anyway, indignant lettr to Monarch is being composed at the moment and I don't hold it against Olympic.  (Pete says nothing less than a fortnight in the Carribean will be enough to compensate him for the trauma he suffered wondering if I was going to alright lol)  (He reckons that is what has turned his hair white lol)

All in all, a very painless experience.

Jenny

* some 20 years ago my non-complaining, totally laid-back first husband led a tourist posse through the airport to find all the Reps where they were, ensconced in their air-conditioned office and informed them that unless they got off their fat arses and came and sorted out the f***ing chaos NOW, there was going to be trouble.  Nobody moved so he moved several steps closer and repeated the NOW by which time all the group behind him had all squashed into the office behind him - which seemed to galvanise them into action and they came and sorted it out.
Title: Olympic Holidays
Post by: George on October 12, 2006, 08:59:39 AM
Quote from: jenny
Excluding anyone on the same trip can you beat that??  

Yes!


The airport chaos (which I had been absolutely dreading*) was actually very well-organised by the Olympic Reps, we easily found seats in the departure lounge and we took off half an hour early, making up another 20 mins en route and landed at B'ham 50 mins ahead of time.
Totally agree Jenny with the airport scenario.
Three years ago, at Heraklion it was an absolute disaster area. We were given a check in desk number on the bus and we were left to it to find our own way there.
Inside the airport was a mass of bodies and once one had found the desk you had to follow the 'queue' back and try and find the end of it, and it must have taken about an hour or so before you actually got checked in. Lots of aggrieved people, sceaming kids etc. it was a nightmare.  

But saying all that, over the last two years, the organisation at the airport, has improved tremendously, and I've got checked in very quickly, with enough time to grab something to eat and a drink and go for a walk outside, before going through passport control. Much more civilised!!  

Is that all down to the authorities at Heraklion or Olympic, who knows?

Glad you had a good trip!  

george g...
Title: Olympic Holidays
Post by: harribobs on October 12, 2006, 02:01:25 PM
i totally agree the reps have got their act together organising people into the correct queues for getting in the airport

what has made the heraklion experience a lot more pleasurable for me has been the extention to the departure lounge as well, it must be twice the size now and you can actually get a seat!
Title: Olympic Holidays
Post by: Rowena & Carl on October 14, 2006, 08:48:22 PM
Quote from: harribobs
i totally agree the reps have got their act together organising people into the correct queues for getting in the airport

what has made the heraklion experience a lot more pleasurable for me has been the extention to the departure lounge as well, it must be twice the size now and you can actually get a seat!

Hi, was nice to meet you & Mandy in Plakias.

Anyway I can't share your experience at Heraklion. As we don't do the package thing we always make sure we arrive at Heraklion early to beat the coaches. We did but seemed to be sharing the suitcase sercurity with another flight so it still took ages, however we had still checked in with 2 hours still to spare. As always we don't go through to departures until we see our plane land (learnt that lesson along time ago, no joke being in departures for an 8 hr delay with no seat!!) Anyway back to the story our plane landed & straightaway we went to passport control only to see the worst q ever much worse than all the coaches arriving together at check in! Then we checked the board & our departure time had changed to 12.30 not 13.00 well we had 5 mins! how did this happen?  guessed the plane would not be going any where as all the people in the q had only just checked in 4 the same flight. All I can say it was chaos, we missed duty free (winter Ouzo supply) & we still didn't take off until 13.15!

Rowena & Carl
Title: Olympic Holidays
Post by: John R on October 15, 2006, 08:36:24 AM
Quote from: Rowena & Carl
Quote from: harribobs
i totally agree the reps have got their act together organising people into the correct queues for getting in the airport

what has made the heraklion experience a lot more pleasurable for me has been the extention to the departure lounge as well, it must be twice the size now and you can actually get a seat!

Hi, was nice to meet you & Mandy in Plakias.

Anyway I can't share your experience at Heraklion.

Rowena & Carl

Ditto - nice to meet Chris and Mandy in Plakias.

Our experience at Heraklion this time was superb. Only passengers for our plane in the much expanded airside lounge. Cafes, duty frees all deserted and hundreds of seats to choose from. Security standing there doing nothing. It all depends on your flight timing. Our BA flight was 10:30pm on a Friday (40 minutes late eventually) and when we studied the departure boards for 4 hours or so later we could see the problems that were to follow after our departure. Same at the UK end at Manchester. BA flights are from Terminal 3 (exclusive to BA and BMI) and it was almost deserted with security people standing around with nothing to do. Took 5 minutes to drop off luggage and 5 minutes to get through security. On an adjacent terminal catering for Charter flights security queues were out to the pavement. Might have been different if a BA Jumbo flight to the States was about to depart.

BA flights superb with lots of leg room and I could choose our seats 24 hours prior to departure on BA website. Logged in 23 hours 59 minutes prior to departure time and chose front row which was excellent with acres of leg room.

John R
Title: Olympic Holidays
Post by: harribobs on October 17, 2006, 11:44:12 AM
Quote
Ditto - nice to meet Chris and Mandy in Plakias.

John R


it was lovely to meet you and Gillian as well John, hope you've recovered from your expedition to Sifis Grill House  

Quote
Hi, was nice to meet you & Mandy in Plakias.

Rowena & Carl


and how good it was to meet the lovely Rowena and the ultra cool Carl !! sorry you had such an horrific experience at Heraklion though
Title: Olympic Holidays
Post by: John R on October 17, 2006, 12:52:30 PM
Quote from: harribobs
hope you've recovered from your expedition to Sifis Grill House  

That was meant to be a State Secret    until  the arrival of the Paparazzi  :'(

John R
Title: Olympic Holidays
Post by: Denis and Chris on October 17, 2006, 06:17:16 PM
Quote from: John R
Quote from: harribobs


 hope you've recovered from your expedition to Sifis Grill House  

That was meant to be a State Secret    until  the arrival of the Paparazzi  :'(

John R

Wasn't even enough  time to cover them with a blanket before the Paparazzi spotted them.Told John to wear dark glasses  
Title: Olympic Holidays
Post by: John R on October 17, 2006, 07:37:47 PM
Quote from: Denis and Chris
Wasn't even enough  time to cover them with a blanket before the Paparazzi spotted them.Told John to wear dark glasses  

Yes but if I'd worn dark glasses I wouldn't have been able to find those small (albeit tasty) lamb chops