This is the way it is going now, for all tour companies, and especially if you are visiting smaller, more out of the way places. The telephone contact should, hopefully work with Olympic, and you will get to speak to someone in Rethymno, or maybe try Anso travel, as Elspeth did some of her paperwork in there, and they may help in an emergency. Let's hope it doesn't get like Thomas Cook, who have a telephone help line, but this June, when I was questioning the delayed flight from Kalamata, I discovered I was talking to someone on Majorca! Not even in Greece!
Sad to see Elspeth go, let's hope for her sake, that Olympic don't put someone else in Plakias, when Elspeth would obviously have liked to carry on, and put her hard earned local knowledge to use.
We have already booked for next October at KC!!!! (Lesvos in June